Job DescriptionTroubleshoot and resolve technical issues, escalating complex problems to senior team members as neededAnalyze customer data and behavior to identify trends, opportunities, and pain pointsDevelop and maintain dashboards and reports to track key metrics and KPIsCollaborate with cross-functional teams, including product and marketing, to inform data-driven decisionsStay up-to-date with industry trends, emerging technologies, and best practices to continuously improve technical support and data analysis.RequirementsBachelor's Degree in Computer Science, Information Technology, Mathematics, Statistics, or a related field2+ years of experience in technical support, data analysis, or a related fieldProven experience in providing excellent technical support and analyzing data to inform business decisionsStrong analytical and problem-solving skills, with the ability to interpret data and make informed decisionsRequires strong IT skills and experience with web platforms.He/She analyzes platform usage data to understand user behavior, identifytrends, and inform platform improvements.Excellent communication, interpersonal, and project management skillsExperience with data analysis tools, such as Excel, SQL, Tableau, or Power BI, is a plus.What We OfferCompetitive salary and benefits packageOpportunity to work with a dynamic and innovative teamProfessional development and growth opportunitiesFlexible working hours and remote work optionsAccess to cutting-edge technologies and tools.