<p><strong>Job Overview</strong></p><ul><li>Sleek de Empire is seeking a warm, professional, and organized Spa Receptionist to be the first point of contact for our clients.</li><li>The Spa Receptionist will handle customer inquiries, manage bookings, and ensure a welcoming environment.</li><li>If you are passionate about delivering excellent customer service and thrive in a spa environment, we would love to meet you.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Greet and welcome clients as they arrive, providing a friendly and professional first impression.</li><li>Answer phone calls, emails, and other inquiries regarding spa services, pricing, and scheduling.</li><li>Manage spa appointment bookings and maintain an organized schedule to optimize service flow.</li><li>Check clients in and out, ensuring accurate billing and payment processes.</li><li>Address customer concerns and assist in resolving any issues with a positive and proactive attitude.</li><li>Keep the reception area clean, organized, and inviting at all times.</li><li>Promote spa products and services, providing information on current packages, discounts, and new offerings.</li><li>Coordinate with spa therapists and managers to ensure smooth operations.</li><li>Maintain accurate records of customer preferences and service history to enhance personalized service.</li></ul><p><strong>Requirements</strong></p><ul><li>High school diploma or equivalent; additional qualifications in hospitality or customer service is a plus.</li><li>Previous experience as a receptionist, especially in a spa or wellness environment, is preferred.</li><li>Exceptional communication and interpersonal skills.</li><li>Proficiency in basic computer applications and appointment scheduling software.</li><li>Ability to multitask and handle high-stress situations calmly and professionally.</li><li>A passion for customer service and a genuine desire to create a relaxing, welcoming atmosphere.</li></ul><p><strong>Salary and Benefits</strong></p><ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work in a supportive and friendly environment.</li><li>Discounts on spa services and products.</li><li>Career growth opportunities within the company.</li></ul>