JOB DESCRIPTIONAnswer phone, email, and face-to-face customer enquiriesCreate and maintain reports on customer interactionsUpdate customer records in our system, including notes about conversations and outcomesEffectively follow up on all enquiries made on the company online platforms, calls etc until clients needs are met.Develop customer rapportEncourage customers to complete satisfaction surveysMake recommendations to managers to improve customer experienceFollow up to convert sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionJob RequirementsProven customer support experience or experience as a Customer Service OfficerStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyProven experience in sales and real estate is an added advantage Minimum of a Bachelor's degree in any relevant field