The Resident Care Coordinator is responsible for ensuring quality of services by providing leadership and auxiliary support to Residential staff. Responsibilities include, but are not limited to, acting as the weekend on-call supervisor every other weekend, accompanying residents on doctors appointments to promote self-advocacy and continuity of care, providing as-needed support in residential homes due to call-ins or vacancies, and collaborating with the HR Manager to ensure quality onboarding experience for new employees. The Resident Care Coordinator is an hourly full-time benefited position supervised by the Chief Program Officer
QUALIFICATIONS:
¨ At least 21 years of age
¨ Degree in a related field or 2 years of experience with adults who have intellectual disabilities
¨ A good working knowledge of computers and Microsoft Office required
¨ Must be able to work independently, take initiative, and be self-motivated
¨ Valid driver’s license and automobile insurance required
¨ Good communication (written and verbal) skills
¨ Good organizational skills and adherence to deadlines
¨ Demonstration of understanding and commitment to the philosophical tenets of community-based services
EMPLOYMENT EXPECTATIONS:
¨ Demonstrates agency values and culture
¨ Positively and professionally interacts with community members and volunteers
¨ Demonstrates active engagement and inspires camaraderie with peers
¨ Dependability
¨ Maintain clear and accurate records
¨ Compliance with operational and personnel policies
¨ Demonstrate knowledge retention of training within 6 months of hire
¨ Advocate for the rights of participants
¨ Ensure the health, safety, and welfare of participants
¨ Respect for others
¨ General understanding of SCL Regulations or willingness to learn
¨ Attend meetings and trainings as required
¨ Commitment to the mission of Day Spring
¨ Conduct self-according to the organization’s expectations of professionalism and confidentiality
¨ Assist and cooperate with the family member requests
¨ Ensure a safe, clean, and comfortable living situation
RESPONSIBILITIES:
¨ Review, monitor and provide leadership and training to all new support staff in the following areas:
o Provide mentoring and ongoing support to new employees in their first 90 days of employment.
o Assess competency of post-independent function staff in order to identify ongoing training needs
¨ Assist with ensuring effective communication between the houses and the office, including but not limited to:
o Monitoring that accurate, up-to-date staffing schedules are posted in each location
o Participation in assigned email groups (house medical appointments, Helpline, etc.)
o Maintenance and use of shared documents (schedules, Site Visits, etc.)
o Knowledge and use of comprehensive communication tools (e.g., house communication logs, email, meetings, etc.)
· Provide leadership and support to resident medical appointments in the following areas:
o Transportation to and from appointments
o Support of residents in the appointment including but not limited to communicating recent concerns with doctor, providing up-to-date medication lists and health information to facilitate quality of care
o Ensuring that pertinent paperwork, referrals, recommendations are received from the appointment and uploaded to the house medical email group
· Provide Leadership to DSPs on weekends (alternating with Life Enrichment Coordinator)
o Rounds at every house to assess for need/opportunity
o Give direction/suggestions to staff
o Promote outings and activities
o Ensuring that the weekly schedule is posted in each home
o Answer Helpline calls on assigned weekend from 10pm Friday until 8am Monday
¨ Monitor that participant POCs’, BSPs’, and medical protocols are fully implemented and present in the agency file
¨ Provide direct support as scheduled and cover shifts as needed
¨ Provide auxiliary support in houses, as needed, to supplement the primary support staff scheduled at any given time.
¨ Participate in assigned workgroups (e.g., Program Team, House Manager meetings)
¨ Participate in weekend on call rotation, providing on-call supervision to the staff in the homes when their supervisor is not available
¨ Complete Incident Reports as required
¨ Assist with emergency preparedness drills
¨ Assist with grocery shopping duties
¨ Assist with staff development and training
¨ Assist with medical appointments, POC, SIS, and other meetings, as needed
¨ Support House Manager and Compliance staff by monitoring appointment schedules to ensure transportation and communication with day program/work place
¨ Submit work orders for maintenance issues
¨ Ensure that houses have all needed supplies and resources
¨ Ensure that all SCL compliance requirements are being followed
¨ Report concerns to appropriate House Manager and/or Program Manager
¨ Other duties as assigned
PHYSICAL DEMANDS OF THE RESIDENT CARE COORDINATOR:
1. Be healthy and physically fit including the physical requirements of lifting individuals, standing for long periods, crouching, twisting/turning, weight bearing, walking and other physical activities as required.
2. Be able to lift up to 50 pounds.
3. Exhibit abilities to see, hear and communicate with individuals under their care.
4. Must possess a valid driver’s license to operate and drive a vehicle.
WORK ENVIROMENT FOR THE RESIDENT CARE COODINATOR:
Work is normally performed in an office or residential facility.
While performing the responsibilities of the Resident Care Coordinator’s Job, these working environment characteristics are representative of the environment the Resident Care Coodintor will encounter:
The employee is normally exposed to moving mechanical parts and vehicles; the noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. Typical work duties can vary depending upon different scenarios, however in most cases, the Resident Care Coordinator will be responsible for the daily care of the participants. This can include administering medication, updating records, providing emotional support, and resident education.
It may require longer work days and varied schedules, or have on call duty. They may have to work nights, weekends or even over the holidays.
Additionally, the Resident Care Coodinator will need to protect themselves from possible work-related hazards, during the course of resident care, since they may be exposed to infectious diseases, body fluids, radiation, chemicals, etc.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Work Days:
Work Location: In person