InteLogix is hiring a remote Customer Service Representative. In this position, you will handle inbound calls from customers of a utility company, addressing a variety of issues related to electric and gas services, such as outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de-escalating and resolving complaints about high bills. You will be responsible for assisting customers, resolving their concerns, and promoting additional products or services.Who we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Early access to earned wages via PayActivAccess to 50% of earned wages up to $500 per pay periodFull-time, non-seasonalPaid trainingAdvancement opportunities (management training program)Employee discountsExtensive Benefits Package Medical, Dental, Vision InsuranceVacation time401K investmentsResponsibilitiesRespond to incoming customer calls regarding their electric and gas servicesEducate customers on billing details including explaining charges, payment options, and available assistance programsProvide accurate information and solutions to customers, ensuring a high level of customer satisfaction.Focus on first call resolution with each customer.Identify opportunities to add additional services or upgrades that align with customer needs.Assist customers with account management, including updates to personal information and services.Document customer interactions in the call tracking system.Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashionDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsPerform additional duties as required by managementQualificationsHigh School Diploma or GED is required1 year of customer service experience is required1 year of call center experience is preferredExcellent customer service experienceStrong written and verbal communication skillsNatural ability to empathize with customersAbility to project and convey a positive, concerned, and professional image to customersAbility to be adaptable and quickly adjust to changeMust be able to conduct research efficiently and effectively while working within specific time constraintsAdhere to policies and proceduresAdhere to work schedule and punctuality requirementsMust be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systemsMust be able to maintain a high level of confidentiality in dealing with customer informationMust be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalismWork at home requirements:Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).Download speed must be 10 Mbps or higher.Upload speed must be 5 Mbps or higher.Dedicated workspace that is in a quiet and distraction free environment.InteLogix will provide a computer to use for the duration of the position.All job offers are contingent upon completion of drug and background checks.InteLogix is an equal opportunity employer: M/F/Disabled/VetJob Type: Full-timePay: $16.00 per hourBenefits:401(k)Dental insuranceHealth insuranceVision insuranceWork from homeShift:Day shiftEvening shiftEducation:High school or equivalent (Required)Experience:customer service: 1 year (Required)Location:Oklahoma (Required)Work Location: Remote