<p><strong>Key Responsibilities</strong><br />Training and Skill Development:</p><ul><li>Participate in training programs to learn company policies, products, services, and customer service techniques.</li><li>Develop knowledge of customer support systems and tools, such as CRM software or help desks.</li></ul><p>Customer Interaction:</p><ul><li>Handle customer inquiries through phone calls, emails, chat, or in-person interactions.</li><li>Assist with basic customer questions and provide accurate information about products or services.</li></ul><p>Problem-Solving:</p><ul><li>Address customer concerns and escalate complex issues to senior staff or supervisors.</li><li>Follow up on unresolved customer issues to ensure satisfaction.</li></ul><p>Record-Keeping:</p><ul><li>Document customer interactions, feedback, and complaints accurately.</li><li>Maintain records of inquiries and resolutions for future reference.</li></ul><p>Collaboration:</p><ul><li>Work closely with team members and other departments to ensure a seamless customer experience.</li><li>Provide feedback to improve processes and customer satisfaction.</li></ul><p>Learning Company Standards:</p><ul><li>Understand and follow company policies, standards, and protocols in customer interactions.</li><li>Learn to maintain professionalism and empathy while addressing customer needs.</li></ul><p>Performance Evaluation:</p><ul><li>Accept feedback from supervisors and trainers to improve skills.</li><li>Track progress in learning and development programs.</li></ul><p><strong>Qualifications</strong></p><ul><li>Minimum of a High School Diploma or equivalent.</li><li>No prior experience required; interest in customer service is essential.</li><li>Proficiency in English additional languages are a plus.</li><li>Willingness to undergo training and mentorship.</li></ul><p>Key Skills and Attributes:</p><ul><li>Excellent communication skills verbal and written.</li><li>Strong listening and problem-solving abilities.</li><li>Positive attitude and eagerness to learn.</li><li>Ability to work in a team and adapt to a dynamic environment.</li><li>Basic computer literacy and familiarity with common office software.</li></ul>