QualificationsBSC or HND degree in any related fieldExceptional Communication and Interpersonal skillsGreat attention to details and a result driven approachExcellent conflict management skillsResilience to prioritize tasks and complete them in a high-pressure environmentJob roleHandling inbound and outbound callsProviding information about Green Africa's products and servicesResolving gCustomers complaints and issues effectivelyMaintaining accurate and detailed records of gCustomers interaction and transactionFollowing communication scripts and procedures to ensure consistency and quality of serviceIdentifying and escalating issues to the appropriate channels for resolutionStaying updated with product knowledge, company policies and industry trends to provide accurate information to gCustomers