<p><strong>Job Description</strong></p><ul><li>We are seeking a Level 1 Data Center Operations Analyst to monitor, manage, and support data center operations for mission-critical systems and infrastructure.</li><li>This role involves ensuring the continuous availability of services, monitoring performance metrics, and handling incidents and alerts to maintain uptime across the environment.</li><li>The ideal candidate will have an understanding of data center operations and the ability to respond promptly to operational issues.</li></ul><p><strong>Key Responsibilities</strong><br />Monitoring and Incident Response:</p><ul><li>Monitor data center systems, servers, networks, and applications using monitoring tools to ensure continuous availability.</li><li>Respond promptly to alerts and incidents, performing initial troubleshooting to identify potential issues.</li><li>Escalate unresolved incidents to Level 2/3 support teams or relevant personnel as per escalation protocols.</li><li>Maintain an incident log and document resolution steps and status updates in the incident management system.</li></ul><p>Operational Support and Maintenance:</p><ul><li>Perform routine data center checks to verify proper functioning of systems, network components, power, cooling, and other infrastructure.</li><li>Assist with scheduled maintenance, including hardware and software updates, patch management, and backups.</li><li>Conduct system health checks and monitor system performance metrics to prevent downtime and improve reliability.</li><li>Coordinate with various support teams to ensure optimal operational status of the data center.</li></ul><p>Documentation and Reporting:</p><ul><li>Maintain and update data center operations documentation, including procedures, protocols, and escalation processes.</li><li>Generate regular reports on incident trends, performance metrics, and system availability.</li><li>Document troubleshooting steps, resolutions, and escalation paths in the incident management system for future reference.</li></ul><p>Compliance and Security:</p><ul><li>Ensure adherence to data center security protocols and compliance requirements.</li><li>Conduct regular access checks to ensure only authorized personnel have access to restricted areas and systems.</li><li>Assist in enforcing policies related to physical and data security within the data center.</li></ul><p><strong>Qualifications</strong></p><ul><li>Education: High School Diploma or equivalent; Associate&rsquo;s degree or certification in IT, Networking, or a related field is preferred.</li><li>Experience: 1+ years of experience in a data center or IT operations support role.</li><li>Technical Knowledge: Basic understanding of server, network, and data center infrastructure, including monitoring tools and ticketing systems.</li></ul><p>Skills and Competencies:<br />Technical Skills:</p><ul><li>Familiarity with data center management tools and monitoring platforms.</li><li>Basic troubleshooting skills for networking, hardware, and software.</li><li>Understanding of incident management processes and ITIL concepts is a plus.</li></ul><p>Soft Skills:</p><ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication skills, with the ability to communicate effectively with technical and non-technical team members.</li><li>Ability to prioritize tasks and handle multiple incidents in a high-pressure environment.</li></ul>