ResponsibilitiesThe Microsoft 365 Support will apply technical skills and knowledge to collect needed information to resolve issues in a highly complex and fast-paced SaaS Environment. This includes day-to-day configuration, maintenance, troubleshooting and operations support of enterprise Microsoft 365 SaaS.Support Office 365 applications including Exchange Online, Azure AD, Microsoft Teams, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, Microsoft Teams Client, Compliance, Security and Office SuiteProvide Tier 3 support to monitor the M365 tenants' test performance for potential bottlenecks, identify possible solutions, and work with Microsoft counterparts to resolve issuesAddress client connectivity, client software distribution, and mobile installation issuesDevelop and document best practices for supporting the Office 365 application and assist with developing appropriate support modelFacilitate Office 365 email migration with the clientsAlign proper tenant licenses to users' needsResponsible for office 365 user account licensing, creation/deletion.Responsible for email creation/deletion/editing/password resetWrite and maintain custom scripts (PowerShell) to remediate issues to support usersImplement best practice email security and troubleshoot email deliveryDeploy and support enterprise mobility security technology for endpoint devices utilizing Microsoft Intune MDM & MAM, Multi-Factor Authentication, Endpoint Manager to enforce strong hashing methods.RequirementsInterested candidates should possess a BSc Degree with 0 - 2 years experience.Cognate experience in any one or combination of O365, Active Directory or other cloud-based system, and troubleshooting experienceUnderstanding of Office 365 suite, environment, capabilities, plans, service descriptions and featuresExperience with desktop administration (Windows, Mac) and remote desktop supportExcellent knowledge and troubleshooting experience in support of Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Team, OneDrive for Business, etc.)Knowledge of concepts and best practices relative to call center methodologiesO365 set up from start to finishOffice Suite installation and ActivationMail flow configuration and troubleshootingExperience with DNS/POP/IMAP/SMTPPassionate about delivering the ultimate customer experienceCompTIA Security+Microsoft Certified Systems Engineer (MCSE), Azure Fundamentals, Azure Administrator Associate, Any of the following role based certification such as Messaging Administrator Associate, Teams administrator Associate, Modern Desktop Administrator Associate, Enterprise administrator Expert.Windows Server 2016.BenefitsHealthcare Insurance (HMO)Paid LeaveGroup Life InsuranceHybrid work modelProfessional Development Reimbursement