Role Description:As a Customer Support Receptionist at Cirvee, you will be the first point of contact for visitors and clients, ensuring a welcoming and professional experience. This role involves managing inquiries, assisting with check-ins and check-outs, promoting services, and converting inquiries into sales. You will handle inbound and outbound communications, including phone calls, online chats, and messaging platforms, while providing excellent customer service. Collaboration with sales, marketing, and operations teams will be key to meeting business objectives.Key Responsibilities:Greet and assist visitors, manage check-ins/check-outs, and ensure a positive customer experiencePromote Cirvee’s services, convert inquiries into sales, and upsell additional productsRespond to customer inquiries across phone, chat, and messaging platformsMake outbound calls to follow up with leads and engage existing studentsBuild strong customer relationships, address concerns, and ensure high retentionProcess payments, maintain accurate customer data, and update recordsCollaborate with sales, marketing, and operations teams to achieve business goalsHandle customer complaints efficiently and professionallyQualifications:Bachelor’s degree in Business Administration or related field2+ years of experience in customer service, front desk, or sales rolesProficiency in CRM and office management softwareStrong phone etiquette and communication skillsExcellent organizational skills with the ability to multitask and prioritizeProfessional and friendly demeanor with a customer-first approachSales-driven with a track record of successful conversionsComfortable with online inquiries and messaging platformsSkills Required:Customer Service and Interpersonal SkillsPhone Etiquette and Receptionist DutiesClerical and Organizational SkillsSales and Upselling