Job SummaryOur client operates a top notched Service Apartments at Ogba Lagos and currently requires the services of a skillful and professional Receptionist with a minimum of 3 years’ experience in the hospitality Industry.This person must be very good with the use of Computer and relevant software applications used in the hospitality Industry.Previous experience will be an advantage.Job ResponsibiltitiesThe job responsibilities for this position are as followsDay-to-day duties:Check-in and check-out guests to the company standards.Provide keys, show guests to roomsAdvise guests on room features / utilities / local amenitiesProvide excellent customer service at all times and deal with all calls & emails efficiently and effectively.Liaise with all managers on any issues and concerns.Inputting high volume reservations correctly and noting any special requests.Promoting and upselling the property’s facilities – be a brand ambassador for the propertyEnsuring billing is correctly carried out to the hotel standards.RequirementsExcellent customer service skills with a positive outlook and a ‘can-do’ attitudePrevious experience in a Hotel Reception / Serviced apartments / Guesthouse preferredSelf-motivated with a willingness to learnExcellent written and spoken EnglishFlexible with working hoursAbility to work under pressure and excellent team playerTrack record of accuracy and attention to detailGood Word and Excel abilityExperience in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) also an advantageTeam player.