Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of “Utah’s Fast 50” businesses for 3 years running and named “Utah’s Emerging 8” businesses to watch. By sticking to our core values, Trusted - Sustainable - Different, we have redefined the service industry. If our core values are part of your life, we would be excited to add you to our team.
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
Hours: Mon-Fri between 7:00 am-5:00 pm Mountain Standard Time. Looking for full-time.
Required:
- Laptop or Desktop
- High speed internet
- Headset
Key Responsibilities:
Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.
Qualifications:
- High School Diploma/GED
- Excellent Communication skills
- Basic computer skills
- Positive and friendly attitude
- Preferred: Minimum of 1+ years of experience in customer service.
Benefits:
- Great Environment
- Paid Training
- Paid Holidays
- Greenix Swag
- Weekly Pay
- Health Benefits are available within 90 days for Full-Time employees
Schedule:
- Day shift
- Monday to Friday and 1 Saturday a month required
Application Question(s):
Do you have access to a laptop/desktop and reliable high-speed internet?
#INDCSS
Job Types: Full-time, Part-time
Salary: Starting at $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday and 1 Saturday a month required
Application Question(s):
- Do you have access to a laptop/desktop and reliable high-speed internet?
As part of our dedication to the diversity of our workforce, Greenix is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application and employment procedures.
#INDCSS
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Are you 18 years of age or older?
Experience:
- Remote Call Center: 1 year (Required)
Work Location: Remote