ResponsibilitiesProvide a Positive First Impression: Ensure patients and visitors have a welcoming and positive experience.Maintain a Welcoming Environment: Keep the hospital environment calm, quiet, and inviting for patients and their families.Collect and Manage Patient Information: Gather patient details and update medical records accurately.Data Backup: Log daily registrations into Microsoft Excel for backup.Handle Telephone Communications: Answer calls with polite and consistent phone manners, adhering to proper telephone etiquette.Schedule Appointments: Organize and manage patient appointment schedules effectively.Coordinate Patient Flow: Facilitate and monitor the movement of patients within the hospital.Assist with Documentation: Help patients complete necessary forms and paperwork.Maintain a Clean Reception Area: Ensure the front desk and surrounding areas are tidy and orderly.Process Billing and Payments: Handle payment transactions and billing processes efficiently.Provide Comfort to Distressed Patients: Address appointment issues and offer emotional support during stressful situations or emergencies.Manage Social Media Accounts: Oversee and maintain the hospital’s social media presence.Ensure Confidentiality: Maintain strict confidentiality of patient and hospital information at all times.Generate Relevant Reports: Create and provide necessary reports as required.Stock Front Office Supplies: Keep the reception area well-stocked with essential stationery and consumables.Liaise with Departments: Communicate professionally and discreetly with all medical departments.Requirements / SkillsOrdinary National Diploma (OND)/Higher National Diploma(HND)in Business Administration, Accounting, Community health, or its equivalent.One to two years of working experienceProficient in Healthcare Management Systems and Microsoft Office Suite.Experience working in a hospital is an added advantage.Face-to-face experience with customers.Outstanding communication skills, both written and verbal.Excellent organizational and multitasking skills.Highly motivated team player, willing to go the extra mile.Must be presentable and smart.Attention to detail.Fast learner.