Job SummaryWe are looking for a tech-savvy and customer-focused IT Support Staff to provide technical assistance and support to our employees, ensuring seamless operations and minimal downtime.ResponsibilitiesProvide technical support and assistance to employees on hardware, software, and network issues.Troubleshoot and resolve technical problems, including desktops, laptops, printers, and other peripherals.Configure, install, and maintain computer systems, software, and hardware.Ensure network security, integrity, and compliance with company policies.Monitor and maintain IT systems, including servers, switches, and routers.Collaborate with internal stakeholders to identify and implement technology solutions.Develop and maintain technical documentation and knowledge base.RequirementsBachelor's Degree in Computer Science, Information Technology, or related field.1 - 3 years of experience in IT support, preferably in a media or related industry.Proficient in IT service management frameworks (e.g., ITIL).Basic knowledge of: Operating Systems (Windows, macOS, Linux)Networking fundamentals (TCP/IP, DNS, DHCP)Hardware and software troubleshootingCloud services (Google Workspace, Microsoft 365)Excellent problem-solving, communication, and interpersonal skills.Ability to work under pressure and meet deadlines.