<p>Our client, a distinguished 4-star hotel in Abuja, seeks to appoint an experienced Hotel Operations Manager.</p><p><strong>*Core Responsibilities:*</strong></p><ul><li>Oversee daily hotel operations, maximizing financial performance and guest satisfaction.</li><li>Ensure compliance with Standard Operating Procedures S.O.P.s across all departments through regular operational checks.</li><li>Utilize interpersonal skills to lead staff and make informed financial decisions to achieve profit and revenue objectives.</li><li>Monitor monthly financial forecasts for rooms, food, and beverage services.</li><li>Coordinate all hotel departments to ensure seamless operations.</li><li>Address and resolve guest complaints promptly.</li><li>Undertake additional responsibilities as assigned by the General Manager</li></ul><p><strong>*Food and Beverage Management:*</strong></p><ul><li>Assist the Food and Beverage Manager in overseeing operations and service planning.</li><li>Conduct inspections of food and beverage stock to maintain quality.</li></ul><p><strong>*Front Office Operations:*</strong></p><ul><li>Create staff rosters and ensure follow-up on guest inquiries.</li><li>Foster a positive work environment and monitor service quality.</li><li>Personally attend to VIP guests, ensuring personalized service.</li></ul><p><strong>*Housekeeping Oversight:*</strong></p><ul><li>Supervise housekeeping to ensure compliance with service standards.</li><li>Inspect rooms and collaborate with the housekeeping manager for readiness before check-in.</li></ul><p><strong>*Note*</strong></p><p>Applicants must reside within the Central Business District, Lugbe, or the Airport Road areas of Abuja.</p>