Job Summary:We are seeking a professional and customer-focused Call Center Agent to handle incoming and outgoing calls, provide product/service information, resolve customer inquiries, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive approach to customer service.Key Responsibilities:Customer Support:Respond to incoming calls and emails from customers promptly and professionally.Provide accurate information about products, services, and company policies.Resolve customer complaints and escalate unresolved issues to the appropriate departments.Problem Resolution:Identify and troubleshoot customer issues, providing solutions that meet their needs.Follow up with customers to ensure their concerns are resolved satisfactorily.Documentation and Reporting:Maintain accurate records of customer interactions, inquiries, complaints, and solutions.Generate reports on recurring issues and customer feedback to assist in process improvement.Outbound Calls:Conduct follow-up calls to customers for feedback or additional support.Assist with sales or promotional calls as needed.Team Collaboration:Work closely with other team members and departments to ensure seamless service delivery.Share insights and suggestions to improve customer service and operational efficiency.Key Qualifications:ND/HND/BSCProven experience as a call center agent or in a similar customer service role.Proficiency in using call center software and CRM tools.Excellent verbal and written communication skills.Strong problem-solving skills and the ability to handle difficult situations calmly.Ability to work in a fast-paced environment and meet performance targets.Flexibility to work in shifts, including weekends if required.