<p><strong>About Role </strong></p><ul><li>Olam PFB is looking to recruit a SFA Analyst who would be responsible for aligning and executing the existing SFA &amp; Digitization strategy.</li><li>He/She will work closely with IT and Sales teams to implement and execute new projects on core SFA-CRM platform and execute sales feedback on existing system.</li><li>The SFA analyst will also be responsible to introduce and implement new technologies and enablers for the field force in the areas of Mobility and Analytical insights.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Identifying new avenues to enhance existing features and services in the existing SFA system along with introduction of new technologies and automation implementation for sales force.</li><li>End to End Project management Requirement Documentation, Testing, Pilot and Launch. Will also have core responsibility of driving usage of SFA &amp; Digitization Enablers/Solutions</li><li>Setting up robust process on Data maintenance, Query resolution, Quality check measures on Analytics to field force and internal teams.</li><li>Ensuring decongestion of manual process and implement SOPS on SFA processes Customer management process on the CRM platform, KPI measurement, planning, reporting and expensing timelines for all field colleagues</li><li>Ensuring ongoing connect with Sales, Marketing and Commercial teams through training interventions and meetings on feedback and sharing insights.</li><li>Ownership and smooth maintenance of all SFA tools supporting all divisions across affiliates.</li><li>Implementation and adoption of best-in-class tools, processes, and methodologies in SFA process.</li><li>Ensuring timely and quality completion of projects by working with cross functional teams and IT</li><li>Providing Execution insights to commercial teams for decision making.</li></ul><p><strong>Requirements</strong></p><ul><li>Candidate must have 4 to 6 years of SFA Analyst or Business Analyst experience in credible FMCG.</li><li>Should be well versed with BI tools like - Power BI and Tableau</li><li>Have a relevant bachelor&rsquo;s degree and professional certifications or MBA.</li></ul><p><strong>Key Competencies</strong></p><ul><li>An ideal candidate should possess knowledge on new technologies including implementation of CRM platforms in previous stints.</li><li>Must possess strong understanding of IT processes including BRD &amp; Testing and should have project management capabilities/certifications PMP</li><li>Ability to lead a team of Sales force coordinators across regions.</li></ul><p><strong>Technical Competencies</strong></p><ul><li>CRM, Salesforce Certified</li><li>Problem solving skills/Solution oriented, PMP certification.</li><li>Analytical/BI tools- Excel, Power BI.</li><li>Communication - High on written, spoken and presentation and marketing skills.</li><li>Strong Customer connect and service orientation.</li></ul>