<p><strong>Basic Responsibilities</strong></p><ul><li>Responsible for qualifying online leads and converting them to Sales, regularly updating and managing the CRM database housekeeping, supporting cross-selling, upselling and preventive maintenance, and contributing to achieving HMD Group sales target as well as their individual sales target set by the management.</li></ul><p><strong>Accountability &amp; Responsibilities</strong><br />Online Sales Activities:</p><ul><li>Qualify and assess leads generated from various online channels, including the HMD website, WhatsApp/Rasayel, Social Media Platforms and other online portals, and occasionally leads received on Equipment Hub.</li><li>Follow the Online Sales Process for the Qualified Leads</li><li>Follow the Online Sales process for the Unqualified Leads and report back to the head of the Online Sales Manager.</li><li>Follow up on and close deals with the support of Online Sales Manager in territories where the company does not have a physical presence.</li><li>Take charge of meticulously managing our CRM Hubspot, ensuring every interaction is accurately logged and up to date.</li><li>Manage HMD inboxes, including sales and info inquiries, conduct discovery calls, collaborate with Sales Advisors on quotations, route supplier inquiries appropriately, forward job applicant inquiries to HR, and handle non-business-related inquiries.</li><li>Perform comprehensive background checks on companies contacting HMD to ensure due diligence and mitigate potential risks in business interactions.</li><li>Maintain organized and up-to-date CRM records through regular housekeeping and maintenance activities.</li><li>Master the art of managing callbacks, turning them into golden opportunities.</li><li>Actively contribute to achieving sales targets across the HMD Group through active participation and valuable contributions.</li><li>Implement developed strategies and tactics to ensure effective cross-selling and upselling techniques across all online sales channels and ensure all clients move through the 360-cycle</li><li>Handle customer complaints and identify customer needs. Report findings to the Online Sales Manager with recommendations.</li><li>Provide regular reports on sales activities, pipeline status, and performance metrics to the Online Sales Manager.</li><li>Ensure that the customer database is updated daily with details on HubSpot</li><li>Maintain contact with customers and respond promptly and effectively to customer inquiries.</li><li>Conduct training sessions for new team members on HubSpot to ensure proficiency in utilizing the platform for marketing and sales activities.</li><li>Fuel our growth engine by actively generating and nurturing leads through the pipeline.</li><li>Strive not just to meet, but exceed personal targets, paving the way for your success and the company&rsquo;s growth.</li><li>Craft an exceptional customer experience, leaving every potential client wowed by our services.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor&rsquo;s Degree in a related field</li><li>1 - 2 years of experience in sales activities</li><li>Excellent command of English and French is a significant plus.</li><li>Previous experience with CRM software Hubspot experience is a plus!.</li><li>Google Workspace - Intermediate Level.</li><li>Industry Experience is a must.</li></ul>