Job SummaryThe Customer Service Officer is responsible for providing high-quality service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience.This role serves as the first point of contact for customers and is vital to maintaining satisfaction and loyalty.Key ResponsibilitiesCustomer Interaction:Respond promptly to customer inquiries via phone, email, chat, or in person.Provide accurate information about products, services, and policies.Resolve customer complaints effectively, ensuring customer satisfaction.Problem Solving:Investigate and resolve customer issues by coordinating with internal departments.Escalate complex or unresolved issues to the appropriate team or manager.Follow up with customers to ensure their concerns have been addressed.Record-Keeping:Document customer interactions, inquiries, complaints, and resolutions in the CRM system.Maintain up-to-date records of customer profiles and preferences.Support and Guidance:Assist customers with troubleshooting technical issues or navigating company platforms.Provide guidance on product usage and offer personalized recommendations.Feedback Collection:Collect and record customer feedback to identify areas for improvement.Communicate insights and suggestions to management for enhancing customer experience.Policy Adherence:Ensure compliance with company policies, procedures, and service standards.Stay informed about changes in products, services, and company policies.Team Collaboration:Collaborate with team members to share insights and strategies for improving service delivery.Participate in team meetings and training sessions to enhance skills and knowledge.QualificationsCandidates should possess a Bachelor's Degree / HND or OND qualification.Skills:Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Proficiency in using CRM systems and basic computer applications.Ability to handle high-pressure situations and multitask effectively.