<p><strong>Job Purpose</strong></p><ul><li>To manage the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls during open office hours.</li><li>To ensure that all guests are attended to in a very conducive and serene environment</li></ul><p><strong>Core Responsibilities and Key Result Areas</strong></p><p>Front Desk Management</p><ul><li>Receive mails, documents, proposals, and correspondence on behalf of the company and dispatch to the appropriate department with log books</li><li>Ensure a clean reception area and office environment</li><li>Attend to the phone calls and route calls to appropriate member of staff, when required</li><li>Maintain high level of professionalism and dressing</li></ul><p>Management of Guests and Enquiries</p><ul><li>Welcome visitors into the office</li><li>Liaise with security post to get clearance before allowing guests are allowed come in.</li><li>Ensure staff members are duly notified of awaiting guests to manage reception space.</li><li>Ensure that all visitors, guests and clients are attended to timely.&nbsp;</li><li>Direct visitors to the appropriate member of staff</li></ul><p>Liaison Services</p><ul><li>Issue Releases cheques to staff, store accountants, suppliers and contractors</li><li>Ensure follow up on the communication lines in terms of credit balance for the office</li><li>Issue supplier&rsquo;s application form</li><li>Manage the collection of registration fee and issue receipts of suppliers</li><li>Register suppliers cheques on the information management system for cheque confirmation</li></ul><p><strong>Key Performance Indicators</strong></p><ul><li>Quality of Customer Service</li><li>Improvement of Reception productivity</li><li>Rate of professionalism</li></ul><p><strong>Knowledge Requirements</strong></p><ul><li>Demonstrates Communication skills</li><li>Demonstrates Problem Solving &amp; Analysis skills</li><li>Knowledge of Food Industry trends and practices</li></ul><p><strong>Job Specifications</strong></p><ul><li>A good first degree in Business Administration or related discipline</li><li>Possession of any relevant certification is an added advantage</li><li>Minimum of 2 years&rsquo; experience in a similar role is required</li></ul><p><strong>Decision Expectations</strong></p><ul><li>Maintain a productive reception area</li><li>Receive mails, documents, proposals, and correspondence on behalf of the company</li><li>Ensuring a clean reception area and also a clean office environment</li></ul>