Job SummaryAs Evening Shift Supervisor, you will oversee the operations of the business during the evening shifts.He / She manages the evening shift staff by providing guidance, assigning tasks and monitoring performance.He / She is responsible for addressing any concerns and ensuring that employees adhere to company policies, and procedures.Job ResponsibilitiesSupervise laundry operations and manage staff effectively.Coordinate with other departments to ensure all laundry needs are met.Address and resolve any issues that arise within the laundry department.Handle customer complaints and feedback in a professional manner.Prepare and submit daily reports on laundry operations.Monitor workflow to maintain efficiency and quality.Manage inventory and take stock of available supplies.Liaise with the security personnels to ensure a safe environment.Conduct regular inspections to identify hazards and ensure compliance of health and safety measures.Ensure quality control of our laundry services.Education & ExperienceMust have a B.Sc in any field.Must have a minimum of 4 years of proven experience working in a laundromat or hospitality sector as a Supervisor.Customer Service attitude.Skills / Physical Competencies:Excellent interpersonal and active listening skills.Excellent Communication Skills and a strong command of the English language.Keen Attention to Detail.Conflict Management SkillMultitasking skills and good organizational skills.Ability to work calmly under high-stress situations.Ability to influence others positively.Management SkillsPresentation SkillsOwnership mindsetReporting SkillsProblem Solving SkillsData and Inventory ManagementNegotiation SkillsTeam ManagementTime ManagementBehavioural Competencies:IntegrityFairnessConfidentialityAbility to be resourceful and proactive when issues ariseProfessional attitude and appearanceConsistencyResilienceIndependenceAdaptabilityQuality / Technical Competencies:Proficiency in Microsoft Office Suite.Proficiency in the use of Customer Relationship Management (CRM) software.