<p><strong>Job Purpose</strong></p><ul><li>The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System RMS. This role entails leading a team of RMS analysts, conducting daily checks, validating incident resolution, and driving root cause analysis to ensure the system&#39;s integrity and functionality. The RMS Manager must possess strong leadership skills, a deep understanding of monitoring systems, and a proactive approach to problem-solving.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Lead and manage a team of RMS analysts, providing guidance, coaching, and support to foster a high-performing and cohesive team environment.</li><li>Monitor key performance indicators KPIs and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.</li><li>Oversee the daily sanity checks of the RMS, ensuring timely detection and resolution of errors or abnormalities in system performance or data.</li><li>Review system alerts and reports to maintain the accuracy and reliability of data, implementing enhancements as needed to optimize system performance.</li><li>Monitor the progress of assigned incidents, providing guidance and support to facilitate timely resolution and minimize operational disruptions.</li><li>Validate the resolution of incidents and problems within the RMS, ensuring that reported issues are effectively addressed and resolved to meet quality standards.</li><li>Collaborate closely with cross-functional teams to develop and implement corrective and preventive actions based on RCA findings, fostering collaboration and knowledge sharing.</li><li>Drive a culture of continuous improvement within the RMS team, encouraging creativity, initiative, and proactive problem-solving.</li><li>Manage relationships with RMS vendors, including oversight of vendor performance, and resolution of any issues or concerns.</li><li>Collaborate with vendors to ensure the effective delivery of services, adherence to contractual obligations, and alignment with organizational requirements.</li><li>Reconcile and produce monthly system Key Performance Indicators KPIs, ensuring accuracy and completeness of data.</li><li>Perform other tasks and duties as assigned by the line manager.</li></ul><p><strong>Qualifications</strong></p><ul><li>1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline</li><li>4 - 8 years related experience</li></ul>