<p><strong>Responsibilities</strong></p><ul><li>Provide a Positive First Impression: Ensure patients and visitors have a welcoming and positive experience.</li><li>Maintain a Welcoming Environment: Keep the hospital environment calm, quiet, and inviting for patients and their families.</li><li>Collect and Manage Patient Information: Gather patient details and update medical records accurately.</li><li>Data Backup: Log daily registrations into Microsoft Excel for backup.</li><li>Handle Telephone Communications: Answer calls with polite and consistent phone manners, adhering to proper telephone etiquette.</li><li>Schedule Appointments: Organize and manage patient appointment schedules effectively.</li><li>Coordinate Patient Flow: Facilitate and monitor the movement of patients within the hospital.</li><li>Assist with Documentation: Help patients complete necessary forms and paperwork.</li><li>Maintain a Clean Reception Area: Ensure the front desk and surrounding areas are tidy and orderly.</li><li>Process Billing and Payments: Handle payment transactions and billing processes efficiently.</li><li>Provide Comfort to Distressed Patients: Address appointment issues and offer emotional support during stressful situations or emergencies.</li><li>Manage Social Media Accounts: Oversee and maintain the hospital&rsquo;s social media presence.</li><li>Ensure Confidentiality: Maintain strict confidentiality of patient and hospital information at all times.</li><li>Generate Relevant Reports: Create and provide necessary reports as required.</li><li>Stock Front Office Supplies: Keep the reception area well-stocked with essential stationery and consumables.</li><li>Liaise with Departments: Communicate professionally and discreetly with all medical departments.</li></ul><p><strong>Requirements</strong></p><p>Qualifications:</p><ul><li>Bachelor of Science in Business administration, Accounting or its equivalent.</li><li>Minimum of 2 years working experience.</li></ul><p>Skills:</p><ul><li>Proficient in Healthcare Management Systems and Microsoft Office Suite.</li><li>Experience working in a hospital is an added advantage.</li><li>Face-to-face experience with customers.</li><li>Outstanding communication skills, both written and verbal.</li><li>Excellent organizational and multitasking skills.</li><li>Highly motivated team player, willing to go the extra mile.</li><li>Must be presentable and smart.</li><li>Attention to detail.</li><li>Fast learner.</li><li>Must reside within Magodo, Ketu, Ikosi, Shangisha, Berger, Ikeja, or nearby areas.</li></ul>