JOB SUMMARYProcess Optimisation Officers/Citizen DevelopersRevamp current SOP in line with hands-on operationsIdentify opportunity to improve (optimise) existing processesWith the assistance of the process owner from each unit/departmentSetup weekly meeting with the process owner from each unit/departmentTrain the trainer on the usage of office tools and power platformsFollow up with Technology/Innovation Team on pending issuesROLE COMPLEXITYExposure to Insurance practiceWillingness to learn – Office 365 and power platforms, such as Power Apps, Power Automate, Power BI, Visio, SharePoint, CRM, etcMust be ready to develop on self-paced2 to 4 years of Experience.Ability to multitaskROLES & RESPONSIBILITIESProvide business requirements.Actively involve in analysing requirements.Design flowcharts of the process.Assist in training the rest of the team on efficient ways to use Ms-office tools and power platform solution.Assist in driving adoption and enforcing the right business practices.Execution of various action plans for optimizing process.Providing objective and providing reports.CORE COMPETENCIESBusiness RequirementExcelMicrosoft power platformQUALIFICATIONSMinimum of BSc in Computer Science or other numerical studies