Job SummaryThe Loan Collector is responsible for recovering outstanding debts from individuals or businesses, maintaining client relationships, and ensuring compliance with company policies and legal guidelines.The role requires strong communication skills, empathy, and persistence to achieve collection targets while preserving customer relationships.Key ResponsibilitiesDebt Collection:Contact customers via phone, email, or in-person to discuss overdue accounts.Negotiate repayment plans that align with company policies and customer circumstances.Ensure timely follow-up with customers to monitor repayment progress.Record Management:Maintain accurate records of customer interactions, agreements, and payments in the company database.Generate reports on collection activities and outstanding accounts for management review.Customer Engagement:Handle customer inquiries regarding overdue accounts in a professional and empathetic manner.Provide advice on financial planning or repayment solutions when appropriate.Compliance and Legal:Adhere to all legal and regulatory requirements related to debt collection.Collaborate with the legal team for escalated cases involving legal proceedings.Team Collaboration:Work with other departments, such as finance and customer service, to resolve disputes or billing errors.Participate in team meetings to share insights and improve collection strategies.QualificationsEducation: High school diploma or equivalent. A Bachelor’s Degree in Finance, Business, or a related field is a plus.Skills:Excellent communication and negotiation skills.Strong problem-solving abilities and attention to detail.Proficiency in using collection software and Microsoft Office tools.Familiarity with debt collection laws and financial regulations.