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Quality Analyst Customer Experience

Apex Network Lagos, Nigeria (Hybrid) Nov. 23, 2024 other
Full Job Description

Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.

We are recruiting to fill the following positions below:

Job Position: Quality Analyst Customer Experience

Job Location: Lagos
Job Type: Full-time

Description


  • Apex Network is seeking a meticulous Quality Analyst Customer Experience to join our dedicated team.
  • In this role, you will be responsible for evaluating the customer journey and ensuring that all aspects of our services meet the highest quality standards.
  • Your insights will help us enhance customer satisfaction and improve overall service delivery.
  • You will analyze customer interactions, conduct quality assurance reviews, and provide constructive feedback to teams.
  • Collaborating with various departments, you’ll identify areas for improvement and develop strategies to elevate the customer experience.
  • Your expertise will be crucial in maintaining our commitment to excellence and ensuring that our products and services resonate with our users.

Requirements

  • Bachelor’s degree in Business, Quality Management, or related field.
  • 3+ years of experience in quality assurance or customer experience analysis.
  • Strong analytical skills and the ability to interpret data to drive actionable insights.
  • Excellent communication skills; ability to provide clear feedback and collaborate effectively with teams.
  • Proficient in quality assurance tools and methodologies.
  • Strong attention to detail and a passion for creating exceptional customer experiences.
  • Ability to manage multiple tasks and prioritize work in a fast-paced environment.

Apply now