<p><strong>Job Summary</strong></p><ul><li>We are looking for a tech-savvy and customer-focused IT Support Staff to provide technical assistance and support to our employees, ensuring seamless operations and minimal downtime.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Provide technical support and assistance to employees on hardware, software, and network issues.</li><li>Troubleshoot and resolve technical problems, including desktops, laptops, printers, and other peripherals.</li><li>Configure, install, and maintain computer systems, software, and hardware.</li><li>Ensure network security, integrity, and compliance with company policies.</li><li>Monitor and maintain IT systems, including servers, switches, and routers.</li><li>Collaborate with internal stakeholders to identify and implement technology solutions.</li><li>Develop and maintain technical documentation and knowledge base.</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor&#39;s Degree in Computer Science, Information Technology, or related field.</li><li>1 - 3 years of experience in IT support, preferably in a media or related industry.</li><li>Proficient in IT service management frameworks e.g., ITIL.</li><li>Basic knowledge of:<ul><li>Operating Systems Windows, macOS, Linux</li><li>Networking fundamentals TCP/IP, DNS, DHCP</li><li>Hardware and software troubleshooting</li><li>Cloud services Google Workspace, Microsoft 365</li><li>Excellent problem-solving, communication, and interpersonal skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul></li></ul>