Job SummaryThe Laundry Floor Attendant shall be attentive to support the functions of the company and the needs of our customers.The Laundry Floor Attendant shall use various techniques to clean customer’s clothes and support the operations of the company.The various shall include, spotting, cleaning and folding of laundry as needed.Job ResponsibilitiesThe Floor Attendant shall be responsible for the following:Handle all drop off.Sort clothing according to colours, texture, type, and fill the Drop-off Form.Take the Drop-off Form to the Front Office for billing.Wait for the Front Office to confirm payment and give directive to go ahead with the drop-off and also assign him/her the wash.Wash, dry and fold the laundry as required.Remove stains from items using the appropriate procedures.Monitor and track assigned laundry to avoid mix-up or loss of customers’ clothing/items.Maintain laundry equipment by notifying the necessary authority about damages or changes with the machines.Anticipate and respond to customers' queries, concerns, and complaints.Education & ExperienceMinimum of SSCE certificate.Must have 2-5 years of proven work experience as a Laundry Floor Attendant in a laundry or drycleaning outfit.Customer service attitudeKnowledge:In-depth industry and market knowledgeIn-depth knowledge of chemical applicationIn-depth knowledge of textiles and best way of washingAdequate laundry knowledgeSkills / Physical Competencies:Good Communication skillsMultitasking and time-management skills, with the ability to prioritize tasksManagement skillsKeen attention to details.Reporting skills.Interpersonal skillsProblem Solving SkillsMotivation for SalesTeam Management.Behavioural Competencies:IntegrityFairnessAbility to be resourceful and proactive when issues ariseProfessional attitude and neat appearanceConsistencyExcellent organizational skillsResilienceIndependenceAdaptability.Quality / Technical Competencies:Familiarity with cleaning detergents and laundering equipmentAbility to stand for long periods.Understanding of basic mathematics.