Job Title: REMOTE Customer Service Representative

Location: Remote (U.S. Based)

Employment Type: Full-Time, Long-Term

Pay Rate: $15.00 per hour

HOW TO APPLY:

To be considered for this position, please go to our website: www.enablx.com (click on Contact Us then Employment Opportunities) to fill out the application form

About Us:

Enablx is a customer solutions provider, delivering top quality customer service for clients across various industries. We partner with businesses across the country to enhance their customer experience with reliable, friendly, and knowledgeable support. Our focus is on combining cutting edge technology with a human touch, making every customer’s interaction clear, helpful, and efficient. Our team enjoys the flexibility of working from home, while staying connected through strong communication, collaboration, and a shared commitment to excellence. Whether you’re answering a question or solving a problem, you’ll be making a real difference every day.

As we continue to grow, we are looking for motivated and detailed oriented individuals to join our team. If you’re looking for a supportive work environment with growth opportunities, Enablx is the place for you!

Position Overview:

In this remote position, you’ll assist customers by answering questions, providing product support, and helping them navigate services with confidence. This position offers flexibility of working from home while contributing to a team dedicated to delivering exceptional service.

· Respond to customer inquiries via phone with a professional and welcoming attitude

· Offer product guidance, answer questions, and troubleshoot basic issues

· Handle inbound calls in a timely manner and manage outbound calls as necessary

· Serve as the communication link between customers and internal teams

· Manage and update customer data by entering and editing customer information

· Document feedback, recurring issues, and customer suggestions

· Follow communication scripts provided while handling various technical topics and issues

· Ensure positive and informed customer experience every time

· Stay up to date on product features and policies

Qualifications:

· High School Diploma or equivalent

· Previous remote customer service experience preferred

· Strong communication and active listening skills

· Tech-savvy and comfortable learning new systems quickly

· Ability to work independently, multi-task, set priorities and manage your time effectively

· Positive attitude and customer service mindset

· A quiet workspace

· Ability to remain patient and composed during challenging or stressful interactions

· Bi-lingual skills a plus but not required (Spanish or French)

· Applicants must provide their own computer with windows 10 or 11

· A reliable high speed internet connection is essential for this remote position

Perks & Benefits:

· Pay: $15.00 per hour

· Paid day off on your birthday

· Work from home

· PTO

· Paid Training

· Opportunities for advancement

· Supportive and collaborative virtual team environment

· $50.00/ month internet reimbursement

· Health Insurance

· Dental Insurance

· Life Insurance

· 401(k) matching

HOW TO APPLY:

To be considered for this position, please go to our website: www.enablx.com (click on Contact Us then Employment Opportunities) to fill out the application form

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Shift:

• 8 hour shift

Work Location: Remote