Job SummaryYour key role is to book in guests as they arrive, provide information about the hotel facilities and keep accurate records of bookings. You will also deal with additional requests from guests and manage incoming phone calls and emails, post and deliveries.Specific Duties and ResponsibilitiesWelcoming guests and checking their details against their bookingssasdxaxwqAllocating guests their rooms and providing keysAnswering phones from prospective customers and guests, taking messages and delivering themCompleting administrative tasks such as filing and photocopyingResponding to requests for help and informationProviding concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractionsPreparing room bills and ensuring prompt paymentsRequirementsExcellent Communication Skills.Organization Skills.Computer literate.Attention to detail.Telephone etiquette.Ability to multitask.